Legal

Privacy Policy

Last updated: March 10, 2026  ·  Effective date: March 10, 2026

Short version: We don’t store your photos. We don’t create accounts. We don’t sell data. You use the tool, we process your problem, you get a solution, and that’s it. Everything below explains this in legal detail.

1. Who We Are

Solve by Photo (“we”, “our”, “us”) operates the website at solvebyphoto.com. We provide an AI-powered academic problem-solving tool that allows users to upload photos or type questions and receive step-by-step solutions.

For privacy-related questions, contact us at: [email protected]

2. What Information We Collect

Information you provide directly

When you use the tool, you may provide:

  • Photos or images — uploaded to have a problem read and solved
  • Text input — typed questions or problems
  • Subject selection — the academic topic tag you choose (Math, Physics, etc.)

Information collected automatically

Like most websites, we automatically collect basic technical information when you visit:

  • IP address (used for security and abuse prevention)
  • Browser type and version
  • Device type (desktop, mobile, tablet)
  • Pages visited and time spent
  • Referring URL

This data is collected in aggregate and is not linked to any individual identity.

3. How We Use Your Information

We use the information collected to:

  • Process your photo or text input and return an AI-generated solution
  • Improve the accuracy and performance of the tool
  • Monitor for abuse, spam, or misuse of the service
  • Understand how the tool is used at an aggregate level
  • Comply with legal obligations

4. Photo and Image Handling

Photos you upload are used only to process your problem. They are not stored on our servers after processing, not linked to any user account, not shared with third parties for any purpose, and not used to train AI models without explicit consent.

The image processing pipeline works as follows: your image is transmitted securely, passed to the AI model for analysis, the extracted problem content is used to generate a solution, and the original image is discarded. We do not retain copies of uploaded images.

5. Cookies and Tracking

We use minimal cookies necessary for the service to function:

  • Session cookies — temporary cookies that expire when you close your browser, used to maintain your session state
  • Analytics cookies — aggregate usage data (we use privacy-respecting analytics that do not track individuals)

We do not use advertising cookies, third-party tracking pixels, or behavioral profiling cookies. You can disable cookies in your browser settings, though this may affect some tool functionality.

6. Data Sharing and Third Parties

We do not sell, rent, or trade your personal information to any third party. We may share limited data with:

  • AI processing services — to generate solutions from your input (under strict data processing agreements)
  • Hosting and infrastructure providers — to operate the website
  • Legal authorities — if required by law or to protect our legal rights

Any third-party service providers we work with are contractually required to protect your data and may only use it for the specific purpose of providing services to us.

7. Data Retention

We retain data for the minimum period necessary:

  • Uploaded photos: deleted immediately after processing (not retained)
  • Session data: expires at the end of your browser session
  • Technical logs: retained for up to 30 days for security monitoring, then deleted
  • Aggregate analytics: retained indefinitely in anonymised form

8. Your Rights

Depending on your location, you may have the following rights regarding your data:

  • Right to access — request a copy of data we hold about you
  • Right to erasure — request deletion of your data
  • Right to object — object to certain types of processing
  • Right to portability — receive your data in a portable format
  • Right to restrict processing — limit how we use your data

Because we do not create user accounts or store photos, most of these rights are satisfied automatically by our design. For any data requests, contact us at [email protected].

9. Children’s Privacy

Our service is used by students of all ages, including those under 18. We take this seriously. We do not knowingly collect personally identifiable information from children. We do not create user profiles, store photos, or link session data to individuals — these design decisions protect younger users by default.

If you are a parent or guardian and believe your child has submitted personal information to us, please contact us and we will promptly address your concern.

10. Security

We implement appropriate technical and organisational measures to protect information against unauthorised access, alteration, disclosure, or destruction. All data transmissions are encrypted in transit (HTTPS/TLS). Access to any retained data is restricted to authorised personnel only.

No internet transmission is 100% secure. While we take reasonable precautions, we cannot guarantee absolute security of any data you transmit to us.

11. International Users

Solve by Photo is accessible globally. By using the service, you understand that your data may be processed in countries outside your own. We take steps to ensure that any cross-border data transfers comply with applicable data protection laws, including the GDPR for users in the European Economic Area.

12. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will update the “Last updated” date at the top of this page. For significant changes, we will make reasonable efforts to notify users via a notice on the site. Continued use of the service after changes are posted constitutes acceptance of the updated policy.

13. Contact

For questions about this Privacy Policy or how we handle your data:

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